![]() ![]() I would also encourage paying with paypal (or its equivalent). If you have not already done so, I strongly encourage you to try logging in from a different computer. CUSTOMER SERVICE - SHOCKING - but the CEO is fantasticĪfter approximately 8 years of being a customer, the past few purchases have been beyond substandard, and as many are saying here, the Customer Support team are absolutely terrible. Not sure how long you have waited or will have to wait for tech support, but with respect to sublime, it's definitely legit. ![]() Be that by not responding or blaming other companiesand people for the problems.ĭoing whatever and however they can to keep your money. I purchased one album that was supposed to be gapless, but had gaps inserted. Then I purchased 11 albums in one purchase and every single one had issues, from incorrect filenames and ID3 tags to clipped audio. QOBUZ REVIEW PLUSĪfter seeing the poor reviews on customer service here and on other websites, plus the fact they had £!35 of my money they were trying to keep, I persued it. The 11 albums purchased on the 12th and I finally got a refund with the help of PayPal today on the 22nd. It was a horendous process that proves the Customer Service department do not only not know basic consumer law, but they have no idea when it comes to analysing audio files (they picked the wrong person when it comes to audio quality andits analysis in disputes!). Editor’s note: this Qobuz review was updated on September 16, 2021, to address changes in pricing. Let’s see how Qobuz stacks up and if spending all your beans on it is worth it. The Customer Service department should be done away with compeltely, as they will be the destruction of an otherwise a very good company. Qobuz is one of a few options for lossless streaming, competing with Amazon Music HD, Tidal HiFi, and Deezer. On my "journey of dispute", I got the contact details of the CEO and other "big cheeses" and they couldn't be more understanding and helpful if they tried. To the point that the CEO actually replied on a Sunday! Pluse he agreed a refund is the way forward so as not to cause any further distress to me. 1 review US 6 days ago Find a different streaming service - Find a different streaming service, they have horrible billing practices and even worse customer service. So, if Qobuz are reading this as others are, I want it confirmed and known that Qobuz as a brand are great. The Qobuz Customer Service department (and I was even dealing with the supposed customer service manager) is beyond useless, to the point that they're single handedly destrying the brand's reputation. they have far more than any sane person would presently own in their personal library. My 1 star is purely based on my horrific an unjust ordeal with the Customer Service department. I came to Qobuz as a first-time user to purchase a digital album. While trying to resolve errors I was encountering downloading this album, I inadvertently purchased the same digital album a second time. ![]()
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